Refund Policy

Last updated: February 2025

1. Overview

Teleporto sells credits for location teleportations. Payments are processed manually (e.g., bank transfer) and credits are added to your account after we confirm receipt. This policy explains when and how refunds may be requested.

2. Eligibility for Refunds

You may request a refund in the following situations:

• You paid for credits but did not receive them (e.g., payment was confirmed but credits were not added due to our error).
• You received fewer credits than you paid for due to a mistake on our side.
• You have not yet used the credits and request a refund within a reasonable period (e.g., 14 days) after purchase; we will evaluate such requests on a case-by-case basis.

3. Non-Refundable Use

Credits that have already been used (e.g., teleportations consumed) are generally not refundable. We do not refund credits due to change of mind after use, or for compatibility issues that could have been verified using the free trial.

4. How to Request a Refund

Contact us through the channels provided on our website (e.g., WhatsApp or email). Include your account email, the date and amount of payment, and the reason for your request. We will respond within a reasonable time and, when appropriate, process the refund using the same method of payment or an agreed alternative.

5. Processing Time

Refunds, when approved, will be processed as soon as practicable. Depending on your bank or payment provider, it may take several business days for the amount to appear in your account.

6. Changes

We may update this Refund Policy from time to time. The updated version will be posted on this page with an updated “Last updated” date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

7. Contact

For refund requests or questions about this policy, please contact us through the channels provided on our website.